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Frequently Asked Questions
Who is Shop Suey?
The shopsueyboutique.com online store was started in 1999 by self proclaimed “shop-a-holic” and owner Heather Gray. Shopping for her friends soon became a neighborhood sensation. When strangers started showing up on Heather’s doorstep as if her home was a retail shop, she decided to start a website so that her new-found following could shop from home! What started as a way for this stay at home mom to earn extra money way back when her two daughters were babies, has blossomed in to a world famous internet shopping site. Being featured constantly in fashion magazines as the go-to site for “looks for less” and “celebrity inspired fashion” has established the Shop Suey name and created our very recognizable brand.
Where are you located?
Our offices, website shipping and our retail store all operated under one roof. Come visit us at 1765 Orange Tree Lane, Redlands, CA 92374.
What are you hours of operation?
Friendly customer service is available by phone 800-216-6581 or email (shopsueyboutique@gmail.com) Monday-Friday 9:30-6:30 Saturday 11-5 closed Sunday.
What are your shipping costs?
US orders: order total $0-$25= $5 shipping. Order total $26-$99= $8 shipping. Orders over $100= FREE SHIPPING.
When will I receive my order?
Every effort is made to ship your order the day it is received. Most orders will be delivered within 3-5 business days after your order is placed via FedEx. We will notify you via email if any delays occur.
What is your return policy?
In the unlikely event that you are unhappy with your purchase, we are happy issue a full refund (minus shipping cost) for your items.
All returns must be shipped back to us within 10 business days of delivery. Items received after the 10 day grace period will be issued a store credit.
All items must be in new and unused condition and be sent back in their original packaging.
A copy of your invoice must be included in the box with the return.
Shipping costs will not be refunded. This e-mail address is being protected from spambots. You need JavaScript enabled to view it
ALL SALE ITEMS are FINAL SALE!
Please send returns to:
Shop Suey Boutique
RETURNS
1765 Orange Tree Lane
Redlands, CA 92374
How do I use my store credit?
Once we receive your return, we will email you a store credit code to use online to use towards future purchases. Please enter the unique code in the “edit cart” screen after you have placed an item in your shopping cart and click “update.” The code will be accepted but, will not show up until you are on the checkout screen. All returns will be processed on Fridays.
How often do you add new items?
What separates shopsueyboutique.com from other websites is the ability to get the hottest, most wanted accessories within days of you seeing them in your favorite magazine. Therefore we add new items almost daily. Be sure to visit often and see our ever changing collections!
What is "leather like"?
We offer only the highest quality faux leather available. The material looks and feels like real leather. We never carry anything that looks "cheap or plasticy."
How long have you been in business?
We have been in business on the web since September 1999
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