Frequently Asked Questions

Who is Shop Suey?

The shopsueyboutique.com online store was started in 1999 by self proclaimed “shop-a-holic” and owner Heather Gray. Shopping for her friends soon became a neighborhood sensation. When strangers started showing up on Heather’s doorstep as if her home was a retail shop, she decided to start a website so that her new-found following could shop from home! What started as a way for this stay at home mom to earn extra money way back when her two daughters were babies, has blossomed in to a world famous internet shopping site. Being featured constantly in fashion magazines as the go-to site for “looks for less” and “celebrity inspired fashion” has established the Shop Suey name and created our very recognizable brand.

Where are you located?

Our offices, website shipping department and our retail store are all operated under one roof. Come visit us at 1737 Orange Tree Lane, Redlands, CA 92374.

What are your hours of operation?

Friendly website customer service is available Monday - Friday 10-5 by phone (800) 216-6581

or email anytime (shopsueyboutique@gmail.com)


Redlands Store Hours:

Monday - Friday 10am-5pm
Saturday & Sunday -  Closed


What are your shipping costs?

*US orders:
Order total $0-$25= $6.95
Order total $26-$99= $12.95
Shipping is free on orders over $75 (UPS Ground)

UPS 3 day & UPS Overnight options will be calculated at checkout.
 
*Free Shipping does not apply to international orders.

INTERNATIONAL ORDERS

 Shop Suey Boutique has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

 

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Shop Suey Boutique. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

 

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

 

All inquiries regarding your international order should be directed to International Checkout at:

 

EMAIL:             support@internationalcheckout.com.

 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

When will I receive my order?

Every effort is made to ship your order the day it is received. Most orders will be delivered within 3-7 business days after your order is placed via UPS Ground delivery. Expedited shipping is available for an extra cost that will be calculated at checkout. We will notify you via email if any delays occur.

What is your return policy?

In the unlikely event that you are unhappy with your purchase, we are happy to issue a full refund (minus shipping cost) for your items.

All returns requesting a refund must be received back to us within 10 business days of delivery. Items received after the 10 day grace period will be issued a store credit.

All items must be in new and unused condition and be sent back in their original packaging.
A copy of your invoice must be included in the box with the return.

Shipping costs will not be refunded.